More service for passengers
(ffm) What is the fastest way to get to the fair? Can I also buy a monthly ticket at the ticket machine? Where can I report vandalism damage?
VGF service staff answer these and other questions every day. Whether at the TicketCenter, in the VGF stations and trains, at the VGF InfoBus or at one of the InfoPoints.
The Info Pavilion, centrally located at the tram stop in front of the main station, first opened in 1976. In spring 2019, the VGF refurbished it and is now officially reopening it. On Wednesday afternoon, 31 July, head of transport Klaus Oesterling and VGF managing director and labour director Thomas Wissgott presented the modernised InfoPunkt.
It cannot be overlooked with its eye-catching new bonding. But the modernization did not only take place on the outside, the VGF has also modernized the interior, as well as the technical equipment. This helps to provide information as quickly as possible and to be able to pass on and quickly rectify any faults reported by passengers in an uncomplicated manner within the company.
"In Frankfurt, we are pleased about the constantly growing number of passengers. So it is of course important that the service offered by our municipal transport company also continues to develop. It's nice to have such a dedicated service team in a central location," says head of transport Klaus Oesterling.
"Many of the service staff have known the company for a very long time and therefore also know the needs of our passengers," knows Thomas Wissgott. "They know how to get from A to B and, for example, provide assistance with all questions relating to public transport in Frankfurt," Wissgott continues.
"Whether at trade fairs or other events in Frankfurt: thanks to their language skills, which are evident from the country identification on their name badges, our employees are perceived as valued contacts on the busy platform. One of our employees even speaks sign language," adds Michaela Endlich, Team Leader Central Services in the VGF Customer Service and Sales department.
Of course, customers' questions are not always about Frankfurt's public transport services. The employees often also have the desired tips on the cultural or culinary offerings of the city in stock. And if necessary, they support and help passengers with limited mobility, as well as parents with prams or older people, to find their way around buses, trains and stations.
